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Live chat support on WazirX

By August 24, 2020March 22nd, 20221 minute read

Namaste Tribe! Becoming India’s most trusted cryptocurrency exchange is not an easy feat. At WazirX, we’ve been proud to call ourselves a customer-centric company. We’ve always focused on YOU – our community – while building and shipping out new features and initiatives. This shows in the amazing 5-star reviews that we get from our users.

Many of you were asking us to introduce ‘Live chat support’ option on our website. We heard you, and we started rolling out live chat support on our website from 8th June 2020. It’s 100% complete and you can contact our amazing Customer Support team right from our Help & Support page between 9 AM IST and 9 PM IST. We’re bringing in live chat for weekends very soon too.

Whether it’s product, marketing, or customer service, WazirX aims to be the best out there. ? We’re proud to share that our live chat team’s first response time is 60 seconds! Since 8th June, we have answered over 12,000 queries, and we have a satisfaction score of over 85%!

First chat response time: 60 seconds

Satisfaction score: 85%

Here are some amazing chat reviews from our users:

Thank you for always supporting us. More good things coming your way, tribe!

Disclaimer: Cryptocurrency is not a legal tender and is currently unregulated. Kindly ensure that you undertake sufficient risk assessment when trading cryptocurrencies as they are often subject to high price volatility. The information provided in this section doesn't represent any investment advice or WazirX's official position. WazirX reserves the right in its sole discretion to amend or change this blog post at any time and for any reasons without prior notice.
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