The first half of 2026 marked an important phase in rebuilding WazirX. At the start of the year, we set ourselves a clear objective: make customer delight our default. For us, customer delight means looking at every decision from the user’s side. This principle shaped how we improved our product, supported users and delivered the commitments made during our restart.
Now, coming to the part which excites me the most!
The launch of WazirX Futures has taken off to a great start. In just five months, average trades per user increased by 11x. The trading value allocated grew 300% from March to June. Futures traders consisted of existing spot traders (who also continued to remain active in Spot) as well as new users on the platform.
More than 82% of WazirX users now come from non-metro cities, with the typical investor being a 34-year-old working professional. This reflects India’s broader digital transformation, where better internet access, UPI, and financial awareness are making crypto accessible across the country.
Investor behaviour is also maturing. Throughout H1, deposits consistently outweighed withdrawals, while withdrawal activity declined steadily despite market volatility. Users are increasingly viewing crypto as a long-term investment rather than reacting to short-term market movements.
March stood out as a turning point. As Bitcoin recovered and institutional ETF inflows returned globally, investors deployed larger amounts of capital with greater conviction. The second quarter then saw more balanced participation, with users gradually diversifying beyond Bitcoin into sectors like AI, Gaming, DeFi, Layer-2s and Real World Assets, while Bitcoin, Ethereum and stablecoins continued to form the foundation of portfolios.
For our users, we are working hard to become a platform that works consistently, communicates transparently and delivers on its commitments.
During H1, we launched Guardians of Trust to bring our security updates, transparency initiatives and user education efforts together in one place. We also strengthened our infrastructure by integrating Fireblocks’ digital asset technology alongside our existing custody framework.
We completed the issuance of Recovery Tokens under the court-approved Scheme during this period. This was an important commitment to users, and completing it matters more than simply announcing it. Reliability is built when commitments are followed through, concerns are communicated early and users are not left to chase answers.
Our internal customer satisfaction metric touched 90% which included a record improvement in the first response turn around time as well!
Our work is far from complete. In the second half of 2026, we will continue improving every customer touchpoint, building products that are simpler to use and delivering consistently on the commitments we make. We have some exciting products lined up like WazirX AI, an instrument to empower users with relevant market research to help them make accurate trades, and Taxlyst, a free crypto tax reporting tool to help users import their transaction statements from any crypto exchange, calculate their gains, losses, refund claims, and have a tax-ready report.
Customer delight and reliability cannot remain statements of intent. Users must be able to see them in the product, experience them when they need help and rely on them whenever they interact with WazirX. That is the standard we are setting for ourselves.
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